THEME: Culture is what you do, not what you say. It’s not what’s written in the handbook or painted on the wall. It’s what really happens every day—especially when things get busy or go off track. The best cultures aren’t forced. They’re built from small habits, clear values, and how people treat each other at every level of the business.

HUMAN LEADERSHIP AT EVERY LEVEL – Just at Different Timeframes

TEAM MEMBERS – Living the Culture (3 hours ahead)

This is where culture lives and breathes—on the floor, in the kitchen, in the little moments that make a shift feel smooth or chaotic. These small, everyday actions shape the tone for everyone around you.

- Show up on time. Be ready.  

- Help your teammates—even when it’s not your job.  

- Keep the bar high, all shift long.  

- Stay curious and ask questions.

MANAGEMENT – Setting the Tone (3 days ahead)

Managers are the ones who keep it all connected—leading by example and keeping things consistent. People follow what you repeat, not what you say once.

- Make onboarding matter. Day one sets the tone.  

- Keep team habits alive—briefings, check-ins, birthday shoutouts.  

- Deal with issues quickly and calmly.  

- Recognise effort, not just results.

DIRECTOR – Building the Environment (3 months ahead)

At the top, culture has to be built into the way things run—not just encouraged when things go wrong. You can’t scale good culture if the system doesn’t support it.

- Hire people who fit the values—not just the CV.  

- Invest in real training and development.  

- Make your values part of the actual decisions.  

- Be calm, clear, and consistent. People mirror what they see.

FINAL THOUGHT - Proactive culture isn’t a one-off speech or something you stick on the wall. It’s what people feel when they walk through the door—and it only works if everyone plays their part. Team members carry it through their actions, managers keep it going with consistency, and directors build the foundation to make it last.

YOUR TURN - What’s one small habit or value you reinforce each day that keeps your culture on track?