Why leading with thoughtfulness makes you a stronger leader.
Published 18.02.2025 - Michael A. Di Palma
In the hospitality industry, where the pace is relentless and decisions need to be made quickly, I’ve learned that stepping back—if only for a moment—makes me a stronger leader. Running a multi-site business, I can’t afford to be the one with all the answers all the time. Instead, I focus on listening, empowering my team, and making informed decisions that benefit the operation in the long run.
Listen First, Act Smartly – When issues arise in the business, I don’t jump to answer just for the sake of speed. Instead, I take a moment to hear my team out. They’re on the front lines, and their insights often lead to better solutions than any snap decision I could make alone.
Empower My Team to Think Critically – If every solution has to come from me, the business slows down. I want my managers and teams to feel confident in their ability to solve problems, knowing I trust their judgment. This builds a culture of accountability and agility across all locations.
Make Informed, Not Rushed, Decisions – While some moments require immediate action, many benefit from taking a step back—even if just for a few seconds. A composed, thoughtful leader who gathers input before deciding fosters stronger long-term outcomes and avoids knee-jerk reactions.
Shift from 'Superhero Leadership' to 'Team Leadership' – I don’t need to be the one to "save the day" every time something goes wrong. In fact, if I am, I’ve failed at building a strong enough team. By involving my leaders and teams in problem-solving, I create an operation where decisions aren’t just mine—they belong to the business as a whole.
Adapt Without Losing Perspective – The hospitality industry is all about real-time problem-solving, but that doesn’t mean acting without thought. When I create a culture where solutions come from the collective experience of my team rather than just from the top, we become sharper, more efficient, and ultimately deliver a better guest experience.
Fast Doesn’t Mean Thoughtless-
I’ve realized that leadership isn’t about having all the answers—it’s about creating an environment where the best answers emerge. A restaurant, hotel, or bar thrives when leadership empowers rather than dictates. The more I listen, the more my team grows, and the better we perform. By making problem-solving **a shared responsibility**, I ensure that every site, every service, and every guest interaction benefits from a team that’s engaged, capable, and ready to deliver.